Refund policy

Refund & Return Policy

At Moonlight Collectibles, we put collectors first and take pride in accurate listings and fair pricing. Due to the nature of trading card games and collectibles, all sales are subject to the policy below.

All Sales Are Final (Singles & Opened Product)

  • All single cards are final sale.

  • Opened or unsealed products are final sale.

  • This includes booster packs, boxes, decks, and any product that has been opened or tampered with.

  • We do not offer refunds or exchanges for:

    • Buyer’s remorse

    • Market price fluctuations

    • Grading outcomes

    • Minor print imperfections typical of TCG manufacturing

Sealed Product Returns

We only accept returns on sealed products if:

  • The item arrived damaged, defective, or incorrect

  • The product remains fully sealed in its original condition

Conditions:

  • You must contact us within 48 hours of delivery

  • Clear photos/video evidence may be required

  • Approved returns must be shipped back within 7 days

  • Original shipping costs are non-refundable

Once inspected and approved, we will issue:

  • A replacement (if available), or

  • Store credit, or

  • A refund to the original payment method (at our discretion)

Shipping Damage & Lost Packages

  • We are not responsible for damage caused by the carrier once the package is in transit.

  • If your order arrives damaged, please contact us immediately so we can assist with a carrier claim.

  • Orders marked as “delivered” by the carrier are not eligible for refunds.

Order Cancellations

  • Orders cannot be canceled once they have been packed or shipped.

  • Preorders are non-refundable unless the product is canceled by the manufacturer or distributor.

Chargebacks & Fraud Prevention

  • Attempting a chargeback without contacting us first may result in a ban from future purchases.

  • We retain all shipping records, photos, and tracking confirmations to dispute fraudulent claims.

Questions?

If you believe there is an issue with your order, please contact us at support@moonlightcollectibles.shop and we’ll do our best to help.