Shipping policy

Shipping Policy

At Moonlight Collectibles, we take pride in packing and shipping orders safely and efficiently so your orders arrive exactly as expected.

Order Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • During high-volume releases, sales, or preorder launches, processing times may be extended.

  • You will receive a confirmation email with tracking once your order ships.

Shipping Methods & Rates

  • Shipping rates are calculated at checkout based on weight, destination, and carrier.

  • We ship primarily via USPS, UPS, or FedEx.

  • All orders include tracking unless otherwise stated.

Packaging Standards

  • Singles are shipped securely using sleeves, top loaders or card savers, and protective mailers.

  • Sealed products are packaged to minimize movement and prevent damage.

  • We do not ship loose cards without protection under any circumstances.

Delivery Responsibility

  • Once an order has been handed to the carrier, responsibility transfers to the carrier.

  • We are not responsible for:

    • Delays caused by the carrier

    • Weather-related delays

    • Incorrect addresses provided by the customer

  • Orders marked as “Delivered” by the carrier are considered fulfilled and are not eligible for refunds.

Shipping Damage

  • If your order arrives damaged, you must contact us within 48 hours of delivery.

  • Photo or video evidence of the packaging and item(s) may be required.

  • We will assist with carrier claims when applicable but cannot guarantee reimbursement.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked delivered.

  • Please ensure your shipping address is correct and secure.

  • Optional shipping insurance may be available at checkout.

Address Accuracy

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Preorders

  • Preorder items ship after release date, not purchase date.

  • If your order includes both preorder and in-stock items, the entire order may ship together unless otherwise stated.

Questions?

If you have any shipping questions or concerns, please contact us at support@moonlightcollectibles.shop before placing your order.